Team Lead - Credit Risk

Full Time, onsite
DHL
Petaling Jaya, Malaysia

Salary undisclosed

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To maintain and execute collection strategies in line with set standards and policies
To guarantee timely and effective execution of internal control framework
To actively managed cross functional, country and regional dependencies
To guide, reviews and initiates capacity management for credit risk activities; ensures compliance with the departmental policies and procedures
To control cost related to credit rating agencies
To control bad debt provision and expenses
To control business benefit such as write off, risk accounts not on stop, credit limit and credit exposure.
To ensure aligning standard credit risk process across region, when necessary, agree different process with Global tower.
To support Global project such as automation, standardize process, roll out nw initiatives.
To exercise good management judgment in the execution of job responsibilities
To control high risky customer's financial statement review, analysis and recommend next course of action
To build up and maintain stakeholder relationship across the entire OTC chain
To integrate service orientation in all areas of work
To act as a point of escalation to business partner and end-customers
To manage escalations between customers, sales representatives, country DHL entities and the AR department
Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.
Efficient leadership, people management and guidance of staff, respecting cultural environment and history.
To guarantee effective capacity management for query handling front office and back office capacity
Ensure proper staffing of projects to include the right level of resources based on skills, experience and formal training / education to manage change processes.
Diploma/Degree in any field
Minimum 5 years of previous Collection / Credit Risk Management experience is preferred
People management skills is required
Good telephone conversation/handling skills
Effective communication and conversational skills
High customer focus and service orientation
Advanced MS office knowledge
Presentation skills
Understand data and able to provide suggestion by analysing the impact of the holistic view.