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Job Summary
To assist in mall customer service role.
Key Responsibilities
Candidates must possess at least a SPM/STPM/“A” Level/Pre-U/“O” Level or Professional Certificate in any field.
Skills & Abilities
Minimum of 1 year working experience in the related field is required for this position.
To assist in mall customer service role.
Key Responsibilities
- Manage customer service / information counter.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Maintain customer relationship by providing accurate information about the shopping mall and Advertising & Promotions (A&P) activities and attend to shoppers’ and tenants’ enquiries and feedback.
- Resolve service complaint from customer by analyzing the best solution to solve to problem. Effectively determine the cause of the problem and lastly follow up to ensure resolution.
- Maintain customer’s complaints records by updating the information in the database.
- To ensure customer filled up the customer feedback form, in order for us to maintain our customer service quality.
- Assist in the execution of the mall’s promotions and events, redemption gifts and vouchers.
- To make public announcement as and when required.
- To check on the customer service counter inventory. Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on-going offers and promotions, services available etc. at the service counter.
- Compile and submit weekly report to customer service executive.
- To provide administrative support to the Center Management Office whenever necessary.
- Any other duties as and when assigned from time to time by the superior.
Candidates must possess at least a SPM/STPM/“A” Level/Pre-U/“O” Level or Professional Certificate in any field.
Skills & Abilities
- Must be computer literate (be Proficient in Microsoft Office (Word/Excel/PowerPoint) and Internet Applications).
- Customer oriented with good communication and interpersonal skills.
- Able to speak and write in both English and Malay. Additional language is a plus point.
- Retail and Shopping Center(s) experience and knowledge would be a definite an advantage for the position.
Minimum of 1 year working experience in the related field is required for this position.
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