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Customer Service【Japanese Speaker】 (49173)

  • Full Time, onsite
  • Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.
  • Bukit Bintang, Malaysia
RM 6,500 - RM 9,000 / Per Mon

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• Handle pre and post reservation inquiries by phone, e-mail and fax;

• Handle customer requests by phone and e-mail;

• Modify, change and/or cancel existing reservations;

• Make outbound calls to hotels/guests to arrangement special requests;

• Act as liaison between guest and hotel to resolve complaints;

• Manage relationships with hotels by providing high levels of customer service and account management support.

・Japanese - JLPT N1 (or equivalent level)

・English - CFER B2 (or equivalent level)

・Fresh graduate with good Japanese skill most welcome!!

• Language Allowance

• Monthly Performance Bonus

• Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependant pass fee and more.

• Team Building Fund = RM 50 / head count / month

• OT Pay = RM 40 / hour

• Annual leave – 15 days per year (Pro-rated for new hire)

• Sick leave – 15 days per year

• Birthday leave – 1 day (To utilize during birthday month only)

• Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)

• 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance

• 1-way flight ticket from home country to Malaysia reimbursement (Pay and claim basis by Employee)

• 7 days 6 nights temporary accommodation in Malaysia