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Company Description
Daythree is an award-winning business process management company located in Shah Alam, focusing on delivering insights and innovation-driven customer experiences. Their expertise lies in Customer Experience Lifecycle Management, making them stand out in the industry.
Role Description
This is a full-time on-site role for Operations Leads (AM) and Team Leads for a Telco Project. The role involves managing day-to-day operations, overseeing team performance, ensuring customer satisfaction, and implementing operational strategies to enhance customer experience.
Qualifications
- Contact Centre Management - Agents & Team Leads
- Customer Satisfaction and Analytical Skills
- Operations Management and People Management
- Effective Communication skills
- Experience in the field of business process management is a plus
- Bachelor's degree in Business Administration or related years of experience
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