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Operations Leads (AM) and Team Leads

Salary undisclosed

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Company Description

Daythree is an award-winning business process management company located in Shah Alam, focusing on delivering insights and innovation-driven customer experiences. Their expertise lies in Customer Experience Lifecycle Management, making them stand out in the industry.

Role Description

This is a full-time on-site role for Operations Leads (AM) and Team Leads for a Telco Project. The role involves managing day-to-day operations, overseeing team performance, ensuring customer satisfaction, and implementing operational strategies to enhance customer experience.

Qualifications

  • Contact Centre Management - Agents & Team Leads
  • Customer Satisfaction and Analytical Skills
  • Operations Management and People Management
  • Effective Communication skills
  • Experience in the field of business process management is a plus
  • Bachelor's degree in Business Administration or related years of experience