Key Account Manager - Financial Services

Key Account Manager - Financial Services

Join us and be a Pos Malaysia Wira!

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant opportunity it represents.

Job Responsibilities:

Own It:

• Retain Key account customers and nurture those relationships over time by continuously proposing solutions that meet their objectives.
• Become a strategic partner and advisor to the clients, discovering new opportunities to work together for mutual benefit.
• Acquiring a thorough understanding of key customer needs and requirements.
• Develop and diversify business so that revenue increases, guaranteeing the future growth of businesses.
• Responsible for meeting the KPI through effective planning.
• Own, monitor and drive all sales activities of customers, ensuring prospects are identified, qualified, and nurtured through the sales pipeline and sustaining customer deals.

Build Trust:

• Engage with internal counterparts in solving issues.

One Team:

• To align with colleagues when on boarding new customers.
• To regularly review customer portfolios with HOD and team.
• Provide functional and technical guidance to business teams when needed.

Move Fast:

• Thrive in a dynamic and fast-paced work environment, ensuring timely delivery of projects within defined deadlines.
• Mitigate potential obstacles and risks to maintain momentum.
• Ensure that initiatives align with Pos Malaysia's vision and strategic goals.
• Prioritize effectively in response to changing business needs and evolving priorities.
• Enjoy working in a fast-moving transformation journey.
• Adapt, simply and act quickly based on the business needs.

Delight Customers:

• Facilitate the new business agreement or renewal of business agreements/arrangements with customer/partners whenever necessary.
• Focus on customer engagement, satisfaction, retention through high levels of service quality.
• Communicate with Internal & External shareholders on project status, deliverables, and overall project plans.

Drive Innovation:

• Stay abreast of industry trends, emerging technologies & best practices.
• Promote a culture of creativity and experimentation to enhance customer satisfaction.

Job Requirements:

• Minimum 5 years of similar working capacity within logistics, sales and services.
• Must possess a strong ability to identify opportunity and win businesses.
• Good communications skills and able to front and manage customer’s escalations / requests.
• Ability to work independently as well as fostering teamwork and collaboration between inter-BUs.

This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history.