Sales Support Executive

Order Processing and Documentation Management

• Assist sales team to prepare quotation, PO, invoice, consignment note and report.
• Assist to follow up on the status of the order and monitor closely.
• Ensure the integrity of client information maintained in the database system.
• Ensure prompt follow up to ensure the stock will be delivered to customer on time.
• Ensure the payment for all orders have been collected according to payment terms.
• Prepare sales report and other related report.
• Provide technical support to sales team for any related request, inquiry quotation or confirmation.

  Customer Support

  • Responsible to attend to walk-in customer.
  • Assist in correspondence with customer by email and to follow up and resolve customer complaints.
  • Update customer on the ETA (estimated time of arrival).
  • In the event not able to fulfill customer requirement on the order or delivery date, contact customer immediately to provide alternative solution.
  • Verify product's pricing and update new pricing for customer upon request by Sales Manager.

    Ad hoc Tasks

    • Any ad hoc task as assigned by superior.

      Key Behavioral Competencies

      • Attention to Detail: Thorough and accurate in administrative tasks and documentation.
      • Communication: Clear and effective communication with internal teams and external customers.
      • Team Collaboration: Ability to work collaboratively with cross-functional teams.
      • Adaptability: Flexibility to handle changing priorities and fast-paced environments.
      • Problem-Solving: Ability to identify and resolve issues to support the sales process.
      • Customer Focus: Understanding and addressing the needs of both internal and external customers.
      • Time Management: Efficiently prioritize and manage multiple tasks and deadlines.

• Bachelor's degree in Business, Marketing, or a related field.
• Able to speak in English and Bahasa Malaysia.
• Proven experience in sales support or a similar administrative role.
• Familiarity with sales processes and customer relationship management ( RM) systems.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.

• EPF
• SOSCO
• ALLOWANCE