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Reservation Assistant

  • Full Time, onsite
  • Golden Destinations by ICE HOLIDAYS Sdn Bhd
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Job Responsibility

  • Process and confirm reservations via phone, email, and online booking systems.
  • Maintain accurate and up-to-date records of all reservations.
  • Manage changes and cancellations to existing reservations.
  • Ensure availability and pricing information is current and accurate.
  • Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
  • Assist clients in selecting options and making informed decisions based on their needs.
  • Handle special requests and accommodations with attention to detail.
  • Follow up with clients to confirm details and provide necessary information.
  • Prepare and distribute reservation confirmations, invoices, and other relevant documentation.
  • Address and resolve booking discrepancies or issues with professionalism and efficiency.
  • Coordinate with other departments or vendors to ensure a smooth resolution of client concerns.

Job Requirements

  • Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career
  • Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position
  • Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia (Optional)
  • Good follow up skill and highly attentive to enquiry
  • Comfortable working with computer and mobile phone in long hour
  • Basic computer skill (Outlook, excel, Words and PowerPoint)

Job Benefits

  • Annual Company trip (For Confirmed Employees)
  • Group PA insurance (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Outpatient medical coverage from registered clinics
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, payslips etc)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone