Business Event (MICE) Operation Manager

Company Overview

Established in 2013, Think Tank Productions Sdn Bhd is a growing business event agency specializing in inbound and outbound Business Events (MICE). Our event presence spans the Asia Pacific region, with occasional expansion into Europe and Africa. As we continue to expand, we are looking for dedicated professionals to help deliver unique, high-quality business event experiences.

We are seeking an Operations Manager to lead our event planning and execution efforts, ensuring seamless operations and successful outcomes.

Key Responsibilities

• Develop, implement, and oversee operational plans for business events, ensuring alignment with project requirements and objectives.
• Lead and delegate tasks to the Operations Executive, ensuring efficient execution of event operations and timely deliverables.
• Coordinate with the Project Management Team and external vendors to ensure high-quality, accurate, and timely deliverables.
• Support the Project Management Team in managing client relationships and expectations throughout the event lifecycle, ensuring high levels of satisfaction.
• Provide regular feedback, updates, and reports to the Project Director on the progress of events and operations.
• Conduct regular team briefings and provide leadership to the Operations Team to ensure smooth event operations.

Required Qualifications and Experiences

• Minimum SPM or equivalent education.
• A diploma or degree in Event Management, Marketing, Business, or related field is advantageous.
• At least 5 years of experience in the event industry, with a focus on the MICE sector.
• Expertise in managing manpower, event setups (floor, stage, banquet), rehearsals, logistics, and vendor management.
• Proven ability to manage high-profile clients and oversee international and multicultural events.

Skills and Competencies

• Fluent in English (reading, writing, and speaking), with strong communication skills.
• Advanced proficiency in MS Excel for data analysis and operational planning.
• Proficient in MacOS and MS Office
• Knowledge of SketchUp, CVENT, and CANVA is an advantage but not mandatory.
• Excellent problem-solving skills and the ability to quickly address challenges.
• Strong leadership and team management skills.

Compensation and Benefits

• Competitive monthly salary with attractive project-based incentives.
• Annual bonus.
• Medical claim coverage.
• EPF & SOCSO contributions.
• Opportunities for professional growth through selected industry-relevant courses.

Career Development

• We provide opportunities for professional development through selected courses relevant to the MICE industry.

Working Hours and Environment

• Monday to Friday, 9:30 am to 6:30 pm.
• Occasional travel required for events, including cross-state and international trips.