Operations & Fulfilment Assistant

Company Description

Mangosteen Organics is a Malaysian social enterprise based in Kuala Lumpur specialising in body care and home fragrance essentials. 100% of our profits are channelled to organisations and initiatives that empower women and children across Southeast Asia. Our commitment to social responsibility is at the heart of every product we offer.

Job Overview

We are seeking an Operations & Fulfilment Specialist to manage our product logistics and ensure smooth operational processes. The ideal candidate will oversee inventory management, handle product fulfilment for both e-commerce and wholesale orders, and ensure the timely delivery of products to our customers. This role is essential in supporting the operational backbone of Mangosteen and plays a key part in ensuring our products reach customers while maintaining our commitment to quality and efficiency.

Key Responsibilities

• Manage product inventory, ensuring accurate stock levels and timely reordering of supplies.
• Oversee fulfilment processes for e-commerce and wholesale orders, ensuring all shipments are packed and delivered on time.
• Coordinate with logistics partners to ensure efficient delivery of products and troubleshoot any issues that arise.
• Work closely with the marketing and sales teams to ensure alignment on product availability and new launches.
• Maintain clear and organised records of shipments, inventory, and product returns.
• Support the set-up of events and manage product inventory at external locations when required.
• Ensure the warehouse and fulfilment areas are kept organised, efficient, and safe.
• Assist with general operational tasks and provide support across the business as needed.

Qualifications

• 1-2 years of experience in operations, logistics, or fulfilment roles, preferably in a retail or e-commerce environment.
• Strong organisational and time-management skills, with the ability to manage multiple tasks efficiently.
• Excellent attention to detail to ensure accurate record-keeping and fulfilment processes.
• Ability to collaborate effectively with cross-functional teams, including marketing, sales, and external partners.
• Proactive problem-solving skills to handle operational challenges as they arise.
• Knowledge of inventory management systems is a bonus.
• Willingness to work in a fast-paced start-up environment, with the ability to take on multiple roles and responsibilities.
• Bachelor’s degree in Business, Supply Chain Management, or a related field is a plus but not required.