Customer Service Assistant / Customer Service Executive

Responsibility:

• Provide friendly and efficient service to our clients.
• Be a first point of contact to handle and resolve customer enquiries and feedbacks.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared
• Responses to customer emails and calls timely.
• Gather and update information and troubleshoot problems using available resources efficiently.
• Proactively and independently work to meet targets and goals.
• Any adhoc as and when required.

  This work is based on Office

Requirements:

• Minimum Diploma or Degree in Business or as equivalent
• Minimum 2 years of Customer Service of working experience, experience in the industry of Home Products and Electrical Appliances is advantage.
• Good oral and written skills in Chinese , English and Bahasa Malaysia
• Candidate with good phone etiquette will be added advantage.
• Mature, discipline and able to follow SOP and Leader's instructions.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Demonstrate strengths in interpersonal, team player and organizational skills.

Commission Pay

Annual Leave

Medical Leave