Front Office Assistant

Guest Check-In and Check-Out

• Welcoming guests upon arrival
• Verifying their reservations and assisting them with the check-in process. This includes collecting necessary information, providing room keys, and explaining hotel policies and procedures. Similarly, handling the check-out process by returning deposits, and ensuring guest satisfaction.

Billing and Payment Processing

• Generating bills for guest stays, accurately calculating charges, and processing payments. This can involve cash handling, credit card transactions, or coordinating with the accounting department for invoicing or financial reconciliation.

Customer Service

• Providing excellent customer service to hotel guests, addressing their inquiries, requests, or complaints in a timely and professional manner.
• Assisting guests with directions, local recommendations, transportation arrangements, or other information they may need during their stay.

Front Desk Operations

• Managing the front desk area, ensuring it is clean, organized, and presentable. Maintaining an inventory of essential supplies, such as key cards, stationery, or promotional materials.
• Coordinating with housekeeping and maintenance staff to address guest requests or room issues promptly.

Multitasking and Administration

• Answering phone calls, responding to emails or messages, processing paperwork, managing reservations, and assisting guests

Collaboration and Communication

• Working closely with other hotel staff, including housekeeping, maintenance, and management, to ensure seamless operations and guest satisfaction
• Effective communication skills are essential for coordinating guest requests, room availability, and resolving any issues that may arise

Manages reservation

• Managing new walk-in bookings and coordinating with the reservation team for any changes or cancellations.
• Maintain an organized system for managing reservations, ensuring accuracy and availability.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay

Application Question(s):

• What is your current salary? "____"
• What is your expected salary? "____"
• When is your earliest available date? "____"

Expected Start Date: 10/15/2024