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Company Description
Daythree is an award-winning business process management company located in Shah Alam. The company specializes in delivering insights and innovation-driven customer experiences, with a focus on Customer Experience Lifecycle Management.
Role
This is a full-time on-site role for a Real Time Floor Monitor at Daythree in Shah Alam. The Real Time Floor Monitor will be responsible for monitoring and managing real-time activities on the floor, ensuring operational efficiency, and facilitating communication between teams to optimize customer experience.
Key competencies
- Strong analytical and problem-solving skills
- Ability to manage Contact Centre Service Level
- Familiar with agent utilisation optimisation
- Experience in data analysis and reporting
- Knowledge of customer experience mgmt is a plus
- Ability to multi-task and prioritize tasks efficiently
- Attention to detail and accuracy in work
Those interested do pm your resume, we have few roles immediately available.
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