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RTFM (Real Time Floor Monitors)

Salary undisclosed

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Company Description

Daythree is an award-winning business process management company located in Shah Alam. The company specializes in delivering insights and innovation-driven customer experiences, with a focus on Customer Experience Lifecycle Management.

Role

This is a full-time on-site role for a Real Time Floor Monitor at Daythree in Shah Alam. The Real Time Floor Monitor will be responsible for monitoring and managing real-time activities on the floor, ensuring operational efficiency, and facilitating communication between teams to optimize customer experience.

Key competencies

  • Strong analytical and problem-solving skills
  • Ability to manage Contact Centre Service Level
  • Familiar with agent utilisation optimisation
  • Experience in data analysis and reporting
  • Knowledge of customer experience mgmt is a plus
  • Ability to multi-task and prioritize tasks efficiently
  • Attention to detail and accuracy in work

Those interested do pm your resume, we have few roles immediately available.