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CRM Senior

Salary undisclosed

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Role: CRM - System Analyst

Type of Work

L3 support

Platform/Product

CRM Platform (Preferrably - MS Dynamics | Optional : Siebel or Salesforce)

Must Have:

  • CRM experience (Customer Service Request, Leads, Customer 360)
  • Business Requirements gathering,
  • Review FSD (FSD is written by vendor)
  • Review TDD (TDD is written by vendor)
  • Ablility to interact with multiple teams
  • Ability to align specs from multiple systems and interfaces (e.g. middle ware, core system and CRM)
  • JIRA Triage
  • Prioritize and assign to right team

Good to Have:

  • MSD experience