Application Support Engineer, Information Technology

Job Descriptions

• To assist the immediate superior to support the applications systems of the Group.
• To provide daily technical support to users and able to troubleshoot database and applications problems, including; routine backups, database administration and applications software such as Collection Management System, Debt Management System and Financing Management System.
• Responsible for supporting, maintaining and optimizing applications operations by providing first level support to internal users.
• Able to proactively initiate action plan to improve overall applications operational efficiency in accordance to company’s IT standards and policies.
• To maintain / coordinate Group website related matters.
• Ability to proactively follow up with the IT team members & vendors to ensure a quick resolution to all incidents encountered.
• Ensure IT documentations are properly kept.
• Ensure submissions of reports are completed timely and accurately.

Requirements:

• Possess a Bachelor’s Degree or Professional Degree in Computer Science / Information Technology, Engineering or equivalent.
• Minimum 1 years relevant working experience preferably from financial service industry.
• Knowledge in Oracle PL/SQL, MYSQL or Unix.
• Strong organizational & analytical skills, comfortable with data analysis, and have the ability to understand and synthesize information from data.
• Good in documentation preparation will an added advantage.
• Web management, additional web application language skills and cloud knowledge would be added advantages.
• Resourceful and able to work independently and as a team player.
• A self-starter with proven initiatives to learn new technologies.
• Mature thinking with good work attitude.
• Good communication, verbal and written skills in English.
• Applicants must be Malaysian Citizens & willing to work in KL.