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• To provide and carry out general pest control services to the urban, group estates, mills and all company’s customers. • Achieve progressive improvement in State of Service. • To carry out routine maintenance inspections on an agreed frequency of service stated in the service contract. • Promote effective service arrangements to meet the company commitments to customers. • Ensure customer’s complaint or termination notifications are attended to effectively and promptly. • To carry out corrective soil treatment to buildings infested by termite and to provide follow-up treatments. • To provide technical information and carry out technical presentations on general pest control. • To maintain zero service backlog (meet our contractual obligations). • To promote greater business opportunities through customer contact/better understanding of customer’s needs.
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