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IT Technical Help Desk Support - Level 1.5

RM 4,500 - RM 5,200 / month

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Position:* L1.5 Technical Help Desk Support*

Location: Plaza Sentral 5, KL Sentral 50470, Kuala Lumpur

Basic Salary:* RM 4,500 - RM 4,800*

Benefits:

  • Reward & Recognition up to RM 300 (based on performance)

Working Days: 5 days work, 2 days off (rotational)

Working Hours: 24-hour rotational shift (9 hours per shift)

JOB REQUIREMENTS:

  • Minimum Diploma or higher in information technology, computer science or relevant fields.
  • At least 2 years of experience in computer hardware/software server troubleshooting fields.
  • Ability to resolve server-related operational, configuration, and installation issues.
  • Strong problem-solving and analytical skills.
  • Willingness to work on a 24-hour rotational shift basis.

JOB DESCRIPTION:

  • Deliver technical support through various communication channels, including telephone, email, and chat tools.
  • Clearly articulate technical information to on-site engineers, ensuring comprehensive understanding and resolution of issues.
  • Diagnose server and storage issues reported by on-site engineers.
  • Utilize diagnostic methodologies to effectively determine the root causes of technical problems.
  • Provide expert advice and solutions for technical issues related to server and storage systems.
  • Recommend best practices for system configuration, maintenance, and upgrades to enhance performance.
  • Ensure that support services are delivered within the agreed-upon SLA timeframes.

Job Type: Full-time

Pay: RM4,500.00 - RM5,200.00 per month

Schedule:

  • Rotational shift

Education:

  • Bachelor's (Preferred)

Experience:

  • IT support: 2 years (Preferred)
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