Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Specialist (Philippines)

Salary undisclosed

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Job Overview

We are looking for a dedicated and skilled Customer Support Specialist to join our team in Kuala Lumpur, Malaysia. The ideal candidate will have a strong background in Brokerage Services, excellent communication skills in Filipino and English, and a passion for delivering exceptional customer service. You will be responsible for assisting clients with various inquiries, troubleshooting issues, and providing educational support on our trading products and platforms.

Key Responsibilities

  • Provide outstanding customer support via phone, email, live chat, and social media.
  • Assist clients with account setup, trading platform usage, funding, withdrawals, and general trading inquiries.
  • Resolve client issues by analyzing and troubleshooting problems or escalating complex cases as necessary.
  • Develop and maintain a deep understanding of brokerage markets, trading platforms, and related products to effectively support clients.
  • Collaborate with sales and account management teams to ensure smooth onboarding and account management processes.
  • Handle and resolve client complaints professionally, escalating when needed.
  • Maintain accurate records of client interactions and generate reports on customer support metrics.
  • Ensure compliance with regulatory guidelines and internal policies.
  • Conduct market research to identify customer needs and gather feedback for continuous improvement.
  • Manage and update the client handbook and other customer-facing documentation.

Requirements

  • Excellent communication skills in Filipino and English, both written and verbal.
  • Prior experience in customer support, particularly in Brokerage Services or related financial services.
  • Strong understanding of brokerage services concepts and platforms.
  • Proficiency in using customer support software, CRMs, and trading platforms.
  • Ability to multitask, solve problems, and meet deadlines in a fast-paced environment.
  • Location Requirement: Must be able to work onsite in Kuala Lumpur, Malaysia.
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