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- Identify and engage new customers while managing sales order processes.
- Manage shipping and export documentation for export sales.
- Ensure timely delivery of ordered goods.
- Collaborate with relevant departments to provide post-delivery or after-sales services to customers.
- Manage customer complaints and feedback processes.
- Manage NC products in the event of customer rejection.
- Prepare and analyze statistical reports based on established Q. Objectives.
- Investigate and recommend corrective actions or initiate improvement measures as needed.
- Report the sales performance at the management review meeting.
- Provide input during the risks and opportunities assessment.
- Diploma or Degree in a relevant field.
- A minimum of 2 years working experience in the plastic industry.
- Strong communication and interpersonal skills.
- Proficiency in handling shipping and export documentation.
- Excellent problem-solving skills to manage customer complaints.
- Location: Based in Johor
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