Executive, Business Operations

Job Summary
Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Design tools and templates for the setting and tracking of sales targets/performance standards
• Proactively solve incorrect pricing case scenarios when found by coordinating between key functions in the organization
• Monitor and analyze sales achievements to ensure accurate and successful processing of incentives
• Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.
• Ensure that quality objectives and KPIs of the department are achieved.
• Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
• Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory stored in the warehouse to avoid insufficient POS material for co-packing jobs.
• Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
• Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy, and Master Labelling List.
• Build and maintain good business relationship with internal teams and assigned client teams.
• Act as a point of contact for assigned clients for matters related to daily operations.
• Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
• Undertake additional responsibilities and duties as assigned by the superior from time to time.
  
  
  

Functional Skills And Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic customer management skills
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing, and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, PowerPoint, Vlookup, and PivotTable)
• Demonstrate fluency in the local language and ideally in English, both written and spoken
  
  
  

Education

• Minimum Diploma or Degree in Business Administration/Marketing or related areas.
• Fresh graduates with a Pharmaceutical background are encouraged to apply.
  
  
  

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services, we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!