Business Technology Solution Analyst (GEGM) - Candidates with working experience in insurance industry are highly encouraged to apply!

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Business Technology Solution Analyst.

Job Summary :

A Business Technology Solution (BA) is responsible for evaluating and improving General Insurance Core system end to end processes. Responsibilities includes gathering and analysing data, identifying business needs, creating documentation, and recommending solution to enhance efficiency and productivity. The BA act as a bridge between stakeholders, vendor and IT teams to ensure that business requirements are effectively translated into technical solutions. Strong analytical, communication and problem-solving skills are essential for success in this role.

Job Description :

• Understand, gather and analyze business functional needs and requirement (As-Is-Process) and define (To-Be-Process) mapping back against General Insurance (GI) Core system and relevant internal & external front end system for a change request or enhancement implementation
• Work closely with business process owner to provide overall guidance in the fit-gap analysis to identify operation/business process inefficiencies and opportunities for improvement for the system used
• Facilitating design sessions with the implementation team to define the solution
• Investigating compatibility with the existing operating environment, assesses cost benefit factors that involves budgetary/resources impact to the organization and work closely with internal stakeholders/business owner during solutioning phase to derive a complete business case
• Responsible for functional specification of end-to-end solutions delivery, deployment, system integration and user acceptance of the product/system/application
• Play a System Owner role for the module or application assigned to create, develop, manage the system development roadmap and maintain a RSA/Change Request enhancement backlog
• Perform requirement/idea request prioritization process according to business values and mandatory regulatory compliance deadlines (is applicable)
• Lead the application release planning and set expectation for delivery of new functionalities with business stakeholders
• Understand, gather and analyze business functional needs and requirement (As-Is-Process) and define (To-Be-Process) mapping back against General Insurance (GI) Core system and relevant internal & external front end system for a change request or enhancement implementation
• Work closely with business process owner to provide overall guidance in the fit-gap analysis to identify operation/business process inefficiencies and opportunities for improvement for the system used
• Facilitating design sessions with the implementation team to define the solution
• Investigating compatibility with the existing operating environment, assesses cost benefit factors that involves budgetary/resources impact to the organization and work closely with internal stakeholders/business owner during solutioning phase to derive a complete business case
• Responsible for functional specification of end-to-end solutions delivery, deployment, system integration and user acceptance of the product/system/application
• Play a System Owner role for the module or application assigned to create, develop, manage the system development roadmap and maintain a RSA/Change Request enhancement backlog
• Perform requirement/idea request prioritization process according to business values and mandatory regulatory compliance deadlines (is applicable)
• Lead the application release planning and set expectation for delivery of new functionalities with business stakeholders
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns /risks and proactively shares best risk management practices

The Person:

• Degree Holder in Computer Science, Information Technology, or any other related disciplines
• At least 8 years working experience in General Insurance (GI) industry preferable as a Business Analyst role
• Good knowledge of General Insurance related system and its operational processes in an asset
• Strong facilitation, coordination, interpersonal, negotiation & communication skills
• Sharp conflict management and problem-solving skills
• Highly people oriented with ability to lead, drive, motivate and coach
• Strong IT Risk and governance management mindset
• Good command of English language[both spoken and written]. Mandarin proficiency is an added advantage
• Possess high leadership skills and effective communication skills
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: GEGM HQ

Entity: Great Eastern General Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.