Senior Customer Service Officer
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We are looking for:
Senior Customer Service Officer
Industry: EMS
Location: Senai, Johor
Job Description:
- Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
- Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
- Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
- Monitor customer service KPIs, identifying areas for improvement in customer satisfaction and team performance.
- Handle escalated issues and work to resolve customer complaints while maintaining a positive client relationship.
- Provide feedback to the management team regarding customer insights and potential areas for product or service improvement.
- Train and mentor junior customer service team members, promoting best practices and continuous improvement.
Job Requirements:-
- Diploma or degree in Business Administration, Customer Service, or a related field.
- 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
- Strong leadership and problem-solving skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, with fluency in English.
- Familiarity with customer relationship management (CRM) software and best practices in client management.
Thank you.
Please send me your resume or you can refer someone to me.
Email: [email protected]
Minde Group (Recruitment Company)
Company Website: www.minde.com.my
LinkedIn : https://lnkd.in/g-tAUTzW
Facebook: https://lnkd.in/gZXb_EPb
Telegram: https://t.me/mindejobs
Job Type: Full-time
Pay: Up to RM5,000.00 per month
