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JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Community Ambassador - Reception plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. CAR’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.
Duties & responsibilities
Site Operations
o Create a comfortable, welcoming and hospitable experience for employees and their guest.
o Boost agility in the workplace by managing up-to-date visitor information.
o Handle internal & external calls and correspondence.
o Anticipate client needs through observation to create memorable experiences.
o Manage stationery requisition and related inventory management.
o Adhoc responsibilities assigned by Workplace Manager.
Customer Services
o Foster a sense of community and create happiness at work for our team, our client and their guest.
o Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
o Provide personable and efficient visitor registration services.
o Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
o Enhance safety and security of our client’s facility by management of visitor movement.
o Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services
o Deliver concierge service with local expertise and insider knowledge.
o Manage transportations request from visitors and employees.
Conference Meeting Room Booking
o Assist & educate client to achieve optimization and efficiency for meeting room bookings.
o Enhance user comfort and services by efficient turnaround of meeting rooms.
o Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Mail Delivery Services
o Organise receipt and deliveries of all mails and courier services.
o Manage mail distribution records and mail logs .
Candidate Specification
Experience
o 2-years’ experience in Hospitality and/or Tourism sector or related professional area
o Prior experience to manage meeting room services is an advantage
o Diploma from an accredited institute
Task Skills
o Proficiency with Microsoft Word, Excel and PowerPoint.
o Good command of verbal and written English
Personal Skills
o Ability to meet tight schedules and deliver high quality of work
o High level of communication and interpersonal skills
Location:
On-site –Kuala Lumpur, MalaysiaJob Tags:
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For additional details please see our career site pages for each country.
