Sr. Specialist, Account Manager (Vietnamese Speaker)

You Will: • Ensure that client's customers are satisfied with our client's services and resolve escalated issues • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals • Evaluate our client's customer needs and propose potential solutions • Be a single contact for our client's customer • Use data to fix customer concerns/roadblocks prohibiting satisfaction • Manage external competitive pressures and handle objections • Work with multiple partners, building relationships with decision-makers at all levels • Manage sales territory and achieving monthly quotas • Negotiate in tough situations • Identify risk and barriers to success; develop contingency plans • Identify opportunities for additional product or service sales • Use data to help influence buying/renewal process You Have: • A Bachelor's Degree • 5+ years working in sales for Enterprise Teams (Software/SaaS Solutions) • 4+ years working in account management for Enterprise Teams • 4+ years working in IT industry for our Enterprise Teams • Experience in high-volume calling • Experience with customer experience and sales • Enthusiasm for new technology • MS Office experience (Word, PowerPoint, Outlook) • Experience working with Salesforce.com or similar Client Relationship Management tool • Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences • Implement high level of decision making • Native level Vietnamese proficiency to handle Vietnam Market