Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Cloud Support Engineer

Salary undisclosed

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Company Description

FWD TECHNOLOGY AND INNOVATION MALAYSIA SDN. BHD. was incorporated on 2016-02-03 in Malaysia. FWD TECHNOLOGY AND INNOVATION MALAYSIA SDN. BHD.'s business includes PROVIDING SHARED SERVICES TO THE FWD GROUP OF COMPANIES, COVERING TECHNOLOGY SERVICES, SOLUTIONS DELIVERY AND IT SECURITY, DIGITAL INNOVATION AND DELIVERY, FINANCE OPERATIONS, INVESTMENT OPERATIONS AND ACTUARIAL SERVICES

Role Description

This is a full-time on-site role for a Cloud Support Engineer with Voice Support located in Kuala Lumpur. The Cloud Support Engineer with Voice Support will be responsible for providing technical support for cloud-based applications and services, as well as voice support services, and will act as a customer advocate. The Cloud Support Engineer with Voice Support will troubleshoot issues and work with cross-functional teams to resolve complex technical problems.

Job Description and Qualifications

  • Responsible for implementation and support of IVR/ACD scripts
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artefacts for implementation
  • Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
  • Support customer acceptance testing activities and troubleshoot/correct any issues
  • Excellent communication and interpersonal skills with the ability to work collaboratively in a team environment
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Analyze existing operational standards, processes, and/or governance to identify and implement improvements
  • Support cloud adoption of applications as they are being transformed and/or modernized
  • Ensure all infrastructure components meet proper performance and capacity standards
  • Manage and monitor cloud infrastructure.
  • Ensure security and compliance of cloud environment.
  • Automate cloud operations and workflows.
  • Troubleshoot and resolve cloud-related issues.
  • Optimize cloud performance and cost.
  • Develop and maintain cloud documentation.
  • Provide technical support and guidance.
  • Implement disaster recovery and backup solutions.
  • Conduct regular security assessments.
  • Manage cloud resource provisioning.
  • Ensure high availability and scalability of systems.
  • Participate in on-call rotation for cloud support.
  • Develop and implement cloud best practices.
  • Perform regular system maintenance and upgrades.
  • Collaborate with development teams for cloud integration.
  • Participate in a 24/7 on-call stand by rotation to address and resolve technical escalations
  • Cloud certification such as Azure certication
  • Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree.
  • 3 or more years supporting enterprise contact center technologies.

Relevant certifications are a plus.

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