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Join EPOS to bridge businesses with cutting-edge technology. As a Customer Service Specialist, you'll provide exemplary support through training and assistance. Thrive in our nurturing environment, growing personally while contributing meaningfully.
Responsibilities:
- Maintain consistently high customer satisfaction.
- Conduct client product training sessions.
- Handle inquiries, complaints, and feedback.
- Aim for first-contact resolution.
- Collaborate with the support team for issue escalation and resolution.
- Cultivate positive relationships with customers.
Working Hours: Day Shift, Swing Shift & Midnight Shift
- Day Shift : 8 AM to 5 PM
- Swing Shift: 2 PM to 11 PM
- Midnight shifts: 11 PM to 8 AM
- Rotating Schedule: Work for four consecutive days, alternating between day shifts, evening shifts, or midnight shifts, followed by two days off.
Holiday Entitlement:
- Earn Off In Lieu (OIL) for working on public holidays
Benefits:
- Full training for role excellence.
- Structured skills development program.
- Long-term career stability and growth opportunities.
- Dynamic, collaborative environment fostering creativity.
Requirements:
- Graduands / degree holders are Welcomed
- Essential: Intelligent problem-solving skills.
- Proficiency in Microsoft Office, email, and messaging apps.
- Positive learning attitude.
- Advantageous: Experience in hardware/software troubleshooting and ability to liaise with Chinese-speaking clients.
- Proactive, detail-oriented, and stress-resilient with excellent communication skills
