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MAIN RESPONSIBILITIES
- Manage a team of payroll staff
- Responsible for ensuring that commitment to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
- Provide excellently customer service ensuring clients receive prompt responses to requests and queries.
- Perform review of the staff’s deliverables and provide value-add to the work to be submitted to clients.
- Review fee and propose fee increase where appropriate.
- Meet prospective clients , including follow-through with the Business Development team until the job is accepted or rejected.
- Manage assigned portfolio’s daily operations and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
- Perform variance analysis on the financial performances / payroll movements of the clients.
- Participate in the preparation of budgets and monthly forecasts and comparison with previous budget/forecasts.
- Manage credit control and ensure prompt collection of debts for respective portfolio of clients. Work with Finance to follow up on outstanding and doubtful debts.
- Ensure prompt Billing and be responsible for WIP. Perform finalization of WIP cost and be prepared to be answerable for write-offs.
- Manage and assist in the implementation Ignite system before going live with the month-to-month payroll processing.
- Provide and organize formal training for the department’s staff.
- Invest time into training staff to enable them to carry out their roles effectively and efficiently.
- Proactive in staff recruitment, mentoring, development and career path planning.
- Provide staff with regular feedback and evaluation.
- Add value at Managers’ meetings and assist in following up on assigned actionable items in a timely manner.
- Be a team player and provide leave cover for fellow team members.
- Attend a minimum of 20 hours training a year in both technical and soft skills.
SPECIFIC PERSONAL CHARACTERISTICS OR COMPETENCIES
Skills
- Excellent client servicing skills and strong problem solving skills.
- Strong written and verbal communication skills.
- Extensive and in-depth knowledge of Employment Act 1955 and its amendments, SOCSO, EPF, EIS and relevant income tax rules, procedures and guidelines.
- Strong spreadsheet skills (Excel essential) and good knowledge of Word, and Payroll Software.
- Excellent organizational skills.
Abilities
- Ability to build team rapport with a willingness to share knowledge.
- Ability to mentor subordinate staff.
- Able to identify problems and issues and apply problem solving skills to provide solutions.
- Ability to prioritize work and meet deadlines.
- Ability to multi-skill under pressure.
EXPERIENCE
- Minimum 8- 10 years relevant and related payroll working experience.
QUALIFICATION
- Degree/Professional qualifications in business, human resource, accounting or other related fields.
Job Type: Full-time
Pay: RM6,000.00 - RM8,500.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Parental leave
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- Bachelor's (Preferred)
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