Team Leader- Vietnam
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Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
Ability to understand the CTQ parameters that affect the process and work on them.
· Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion
· Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
· Elevate and escalate red flags to management on a duty of care perspective
· Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
· Guarantee that base operational expectations and information security policies are enforced
· Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
· Facilitate team meetings and team huddles
· Create an engaging and fun work atmosphere for the team
· First point of escalation and clarification on HR-related matters and concerns
· Course correct non-performing metrics and analysts through root cause analysis and solid action planning
· Perform monthly sit down sessions to gather insights and innovation ideas
· Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed)
· Ensure that SMEs are performing their duties and responsibilities
KEY QUALIFICATIONS/SKILLS
· Graduate with 2-6 years of working experience, preferably with experience in leading team.
· Ability to motivate teams and rally the group toward organizational goals
· Excellent oral and written communication skills.
· Passion for learning and creative problem-solving.
· Strong knowledge of cultural context in the user countries supported
· Good knowledge of language of the countries supported is an advantage
· Analytical frame of mind.
Other skills
· Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously.
· Adaptable to learn new processes, concepts, and skills.
· Demonstrates the ability to work as part of a team adding positive attitude and business focus
· Ability to work in a fast-paced work environment
· Enjoying challenging opportunities
· Ability to communicate in a dynamic environment throughout all management levels
· Ability to solve urgent matters and work under pressure
· Reliable, proactive approach to entrusted tasks
Working Conditions
· Moderate to no travel depending on project involvement
· Client holidays are observed
· Cyclical work shift including work hours at night
· Overtime may be required