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Reservation Officer

Salary undisclosed

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Company Description

Dorsett Hospitality International is a rapidly growing hotel group with a diverse portfolio of hotels in key cities across Asia and the UK. The group's hotels cater to various market segments, offering unique and differentiated hospitality experiences. Headquartered in Hong Kong, Dorsett Hospitality International owns and manages 33 hotels with more on the way, totaling over 9200 rooms. The company's success is driven by its innovative operating model and commitment to creating inspiring guest experiences.

Role Description

This is a full-time, on-site role for a Reservation Officer at Dorsett Kuala Lumpur. The Reservation Officer will be responsible for handling FIT and group reservations, providing excellent customer service, communicating with guests, driving sales, and other ad-hoc tasks as required.

Qualifications

  • Experience in hotel reservations or a related field is preferred.
  • Customer Service and Communication skills
  • Knowledge of Opera PMS is preferred.
  • Ability to work in a fast-paced environment
  • Fresh graduates are welcomed to apply.
  • Previous experience in front office, or customer service in the hospitality industry are also encouraged to apply.
  • Senior role will be considered for candidate with at least 2 years experience.
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