Reservation Executive

The Reservation Executive plays a crucial role in managing reservations, ensuring smooth booking processes, and providing excellent customer service. Fresh graduates are welcome to apply, as this role offers an opportunity for entry-level professionals to kick-start their career in the hospitality industry.

Responsibilities:

• Reservation Management:
• Handle reservation inquiries via phone, email, or online platforms.
• Assist guests in making bookings, modifications, and cancellations as per their requirements.
• Maintain accurate records of reservations, payments, and guest preferences.
• Customer Service:
• Provide prompt and courteous assistance to guests, addressing their inquiries and concerns effectively.
• Ensure a high level of customer satisfaction by delivering personalized service and exceeding guest expectations.
• Communication and Coordination:
• Communicate reservation details and special requests to relevant departments, such as housekeeping and front desk, to ensure seamless guest experiences.
• Collaborate with team members to optimize reservation procedures and resolve issues efficiently.
• Sales and Revenue Generation:
• Promote additional services and amenities to enhance guest experiences and maximize revenue opportunities.
• Monitor reservation trends and occupancy levels to identify opportunities for upselling and revenue optimization.
• Administrative Tasks:
• Assist in administrative tasks related to reservation management, such as preparing reports, processing payments, and maintaining databases.

Qualifications:

• Skills: Strong communication skills, customer service orientation, attention to detail.
• Education: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field preferred.
• Experience: Entry-level candidates and fresh graduates are welcome to apply; prior experience in customer service or hospitality industry is advantageous but not mandatory.
• Certifications: Any relevant certifications or training in hospitality management or customer service are beneficial.

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Rotational shift

Supplemental Pay:

• Overtime pay