[Remote Work] Game Customer Service - Mandarin (Night Shift)

Full Time, remote
Glohow
Kawasan Sekitar Kuala Lumpur, Malaysia

Salary undisclosed

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About this job:

We are expanding our business and now seeking ‘Game Customer Service (Night Shift)' staff to join our team. Kindly cherish and value your individuality and ideas, your colors will glow and shine through our globalized mindset and workflow.

If you are interested in:

An opportunity to participate in big game projects that are published in the global market.
Drive you to be more insightful of the Game industry and other related fields.
Working in a global environment with a bunch of open-minded mentors and supportive colleagues.
Be a part of creating superb things together with the exponential growth company.
Encourage and value the contributions of employees, not a hierarchy.
To turn the things that you love into your income!

This might be the right one for you!

Responsibilities:

Creating & Managing FAQ pages
Creating & Managing Template
Create, improve, and suggest in-house CS process
Monitoring the in-game status.
Reviewing in-game content with a checklist and monitoring server status.
Responding to players' emails and assisting in resolving their inquiries.
Collecting daily and weekly user data and reports.
Recording and tracking BUG issues.
Conduct Game Testing.
Working on other tasks assigned by the team leader.
No Phone Call

Qualifications:

2-3 years of experience in a customer service role.
Experience in the Game industry for 2 years or more is preferred.
Fluent in both Mandarin and English
Required to have teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations.
Passion for gaming is a positive attribute.
Availability to work remotely with highly responsive.

Working Hours: