Customer Service Executive (eCommerce)

FOR IMMEDIATE HIRING

Emperikal invites dynamic individuals to apply for the position of Customer Service Executive at our office location in Binjai 8 Premium Soho, Kuala Lumpur, Malaysia. Be part of a newly established team, bringing a startup-like zeal within the robust framework of Emperikal.

Roles & Responsibilities:

• Handle customer inquiries via email with efficiency, accuracy, and a personalized touch.
• Maintain the highest standards of customer service, reflecting our brand's commitment to excellence.
• Work collaboratively with team members to identify and implement continuous improvement strategies.
• Stay informed about our products and sales policies to provide accurate information to our customers.

Excellent Communication Skills: Ability to communicate effectively, both in writing and verbally, with a keen eye for detail. Proficiency in English is a must.

Customer Service Experience: Prior experience in customer service roles, especially in an ecommerce setting, is highly desirable but not mandatory. Candidates should be familiar with common customer service platforms and practices.

Problem-Solving Skills: Ability to quickly identify and solve problems, providing effective solutions to customer inquiries and concerns while maintaining a high level of customer satisfaction.

Team Collaboration: As part of a newly created team, the ability to work collaboratively, share knowledge, and contribute to a positive team environment is crucial.

Adaptability: The dynamic nature of a startup-like team within an established company requires flexibility and the willingness to adapt to changing priorities and business needs.

Tech-Savvy: Comfort with technology is essential, as the role involves handling emails and navigating various customer service and CRM (Customer Relationship Management) software.

Customer-Oriented Mindset: A strong orientation towards customer satisfaction, with the patience and empathy to handle various customer interactions professionally.

Educational Background: A diploma or degree in Business Administration, Communications, or a related field could be beneficial, though not strictly necessary with relevant experience.

Our Ideal Candidate:

• Passionate about delivering exceptional customer service.
• Excellent written and verbal communication skills, capable of managing diverse customer needs with empathy and professionalism.
• Adaptive, thriving in fast-paced environments, and eager to contribute to a team's success.
• Previous customer service experience is beneficial, though a proactive mindset and eagerness to learn are equally valued.