Front Office Assistant

Job description **KEY REQUIREMENTS: At least 03 years’ working experience. Must have IDB systems knowledge base. Good Communication Skills in Bahasa Malaysia & English in both written & spoken. Job Responsibilities Warm friendly manner greet people entering the hotels, answering any questions, providing directions and alerting departmental head when someone is there to meet or visit them. Greet guests as they arrive. Handling check ins and checks outs, and also process payments for departures. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended and to promptly keep the hotel business running. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Up Selling guest rooms and promoting hotel services. Communicate with housekeeping departments to ensure current information on status of rooms. Answer calls and emails to provide rate and availability information. Confirm and update reservations, including entering data into online system. Assist with reservation requests from guest and determine the rooms available to meet customers' expectations and desires. Maintain the reception area, keeping it clean and free of clutter. Uphold appropriate departmental standards of quality/timing. Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. Ensure compliance with all related policies procedures. Ensure comfort to guests and customers through reservation services. Maintain duty roster schedule for front office and your coworkers. File important documents and keep them well organized. Perform any other clerical duties necessary to keep the front office running To carry out any other duties assigned by the Management from time to time.