Customer Service Assistant

Responsibilities:

• - Proactively make outbound calls to potential and existing customers to promote the company’s e-waste recycling services.
• - Explain the environmental and financial benefits of recycling electronic waste to customers.
• - Identify customer needs and offer tailored solutions that meet their recycling requirements.
• - Schedule appointments for e-waste pickups or guide customers through the process of dropping off e-waste.
• - Maintain accurate records of customer interactions and update the CRM system.
• - Follow up on customer inquiries and provide additional information as needed.
• - Collaborate with the sales and operations teams to ensure seamless customer experiences.
• - Achieve daily, weekly, and monthly targets for call volume, customer acquisition, and appointments scheduled.
• - Continuously develop product knowledge to provide accurate information to customers.

Requirements:

• Previous experience in a customer service or outbound sales role is preferred.
• - Excellent communication and interpersonal skills.
• - Strong ability to persuade, negotiate, and build relationships with customers.
• - Ability to work independently and handle rejection in a positive manner.
• - Basic knowledge of e-waste recycling or a willingness to learn about the industry.
• - Familiarity with CRM systems and call center software is a plus.
• - Goal-oriented with a focus on achieving targets.

Benefits:

• Opportunities for promotion
• Professional development