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Shopee Video Coordinator - Operations, MY Marketplace

Salary undisclosed

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Job Description

  • Manage part-time agent: task assignments, monitor KPIs and QA score.
  • Training and coaching of agents performance for quality improvement.
  • Scheduling and monitoring attendance for part-time agents.
  • Administrative work of managing timesheet tracking for part-time agents.
  • Execute urgent content takedowns and identify gaps that address content-related issues.
  • Elevate and escalate red flags to management from a duty-of-care perspective
  • Undertake project work as required; undertaking any initiatives identified based on business needs.
  • Assist team leader in other tasks assigned

Requirements

  • Bachelor's degree or above, 1-2 year of experience in content moderation / trust & safety/ content quality assurance
  • Fluent command of the English language is a must, both verbal and written forms
  • Good understanding on online content moderation safety
  • Able to work on repetitive tasks in a fast paced environment
  • Familiar with MS office software such as Excel, Word is a plus
  • Good communication skills, able to abstract problems and find solutions proactively