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Customer Service (Mandarin & English Speaker)-hybrid working

RM 4,500 - RM 4,500 / month

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Client company: MNC nutrition company
Location: Bangsar (reachable by LRT)
Position: Permanant, supporting Australia market
Working arrangement: Hybrid working, Mon-Fri, 630am-330pm
Salary: up to RM4,500

Benefits:
-13 months' salary
-Bonus
-Complimentary products
-Recognition awards
-Examination leave

Job Scope:

  • Support day-to-day activities of Member Service through effective communication with the Members via emails / calls support
  • Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times.
  • Assist staff in operation when necessary and be a team leader and team player at the same time
  • Lead and motivate rep I, rep II tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit, and after-sales.
  • Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job

Requirement:

  • Proficiency in verbal and written English, and another language (Mandarin & Cantonese) proficiency is required
  • Min education level: Diploma
  • Pleasant personality with excellent interpersonal skills
  • Ability to provide superb customer service and resolve problems independently under the company’s guidelines
  • Self-motivated and attentive to details with strong initiative
  • Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required

Job Types: Full-time, Permanent

Pay: Up to RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Vision insurance
  • Work from home

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Application Question(s):

  • What is your expected salary?
  • How long is your notice period?

Education:

  • STM/STPM (Required)

Experience:

  • Customer Care Specialist: 1 year (Required)

Language:

  • Mandarin (Required)
  • English (Required)
  • Cantonese (Required)