Customer Service (Mandarin & English Speaker)-hybrid working
RM 4,500 - RM 4,500 / month
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Client company: MNC nutrition company
Location: Bangsar (reachable by LRT)
Position: Permanant, supporting Australia market
Working arrangement: Hybrid working, Mon-Fri, 630am-330pm
Salary: up to RM4,500
Benefits:
-13 months' salary
-Bonus
-Complimentary products
-Recognition awards
-Examination leave
Job Scope:
- Support day-to-day activities of Member Service through effective communication with the Members via emails / calls support
- Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times.
- Assist staff in operation when necessary and be a team leader and team player at the same time
- Lead and motivate rep I, rep II tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit, and after-sales.
- Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job
Requirement:
- Proficiency in verbal and written English, and another language (Mandarin & Cantonese) proficiency is required
- Min education level: Diploma
- Pleasant personality with excellent interpersonal skills
- Ability to provide superb customer service and resolve problems independently under the company’s guidelines
- Self-motivated and attentive to details with strong initiative
- Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required
Job Types: Full-time, Permanent
Pay: Up to RM4,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home
Supplemental Pay:
- 13th month salary
- Performance bonus
Application Question(s):
- What is your expected salary?
- How long is your notice period?
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Required)
- English (Required)
- Cantonese (Required)
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