Customer Senior Representative

Job Title: Customer Senior Representative

Join Our Team!

Are you passionate about delivering exceptional customer service? We’re looking for a dedicated Customer Senior Representative to be the voice of our company and ensure our customers receive the best support possible.

What You'll Do:

• Respond to customer inquiries via phone and email, providing timely and effective solutions.
• Share information about our products and services while explaining company policies and procedures.
• Handle customer complaints with professionalism, ensuring resolution and satisfaction.
• Maintain accurate records of customer interactions for tracking and analysis.
• Collaborate with cross-functional teams to address customer needs and issues.
• Continuously seek opportunities to enhance customer satisfaction and loyalty.
• Update documentation and systems to ensure the accuracy of customer information.
• Stay informed about new products and services to better assist our customers.

What We’re Looking For:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and patience under pressure.
• Team player who thrives in a collaborative environment.
• Basic computer skills, with familiarity in Microsoft Office.
• Previous customer service experience is a plus.
• A bachelor’s degree or equivalent is preferred.

Working Conditions:

• Schedule: Weekend shifts required.
• Compensation: Salary based on experience, plus health insurance, paid time off, and other benefits.

Why Join Us?

If you are driven by a desire to help others and enjoy working in a fast-paced environment, we want to hear from you! Take the next step in your career and become a vital part of our customer service team.

职位名称：资深客户服务代表

加入我们的团队！

您是否热衷于提供卓越的客户服务？我们正在寻找一位专注的资深客户服务代表，成为公司与客户之间的声音，确保客户获得最佳支持。

您的工作职责：

• 通过电话和电子邮件回复客户咨询，及时有效地解决问题。
• 提供有关我们产品和服务的信息，解释公司的政策和程序。
• 专业处理客户投诉，确保问题得到解决，客户满意。
• 记录客户互动信息，以便进行追踪和分析。
• 与跨部门团队合作，解决客户需求和问题。
• 不断寻找提升客户满意度和忠诚度的机会。
• 更新文档和系统，以确保客户信息的准确性。
• 了解新产品和服务，以便更好地为客户提供支持。

我们希望您具备：

• 优秀的口头和书面沟通能力。
• 强大的问题解决能力和在压力下的耐心。
• 团队合作精神，能够在协作环境中茁壮成长。
• 基本的电脑操作技能，熟悉Microsoft Office。
• 具有客户服务相关工作经验者优先。
• 本科或同等学历优先。

工作条件：

• 工作时间： 需要周末轮班。
• 薪资福利： 根据经验确定薪资，提供健康保险、带薪休假等福利。

为什么选择我们？

如果您渴望帮助他人，并喜欢在快节奏的环境中工作，我们希望听到您的声音！迈出职业生涯的下一步，成为我们客户服务团队的重要一员。