IT Helpdesk Support
- Full Time, onsite
- YAYASAN TAIWAN BUDDHIST TZU-CHI, MALAYSIA (TAIWAN BUDDHIST TZU -CHI FOUNDATION MALAYSIA)
- Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time, Malaysia
Salary undisclosed
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JOB DESCRIPTION:
Serving as the first point of contact for staff seeking technical assistance over the phone or email or other messaging platform. Performing troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
- Diploma Degree in Computer Engineering or equivalent.
- Two or more years of experience as a helpdesk support
- Advanced knowledge of help desk software and remote-access systems.
- Advanced knowledge of computer hardware and software systems, e.g. Office 365
- High integrity and ethics value.
- High-level communication skills. Patience and understanding
- Good problem-solving skills, analytical and team player.
- Self-initiated, positive and passionate.
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