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IT Helpdesk Support

  • Full Time, onsite
  • YAYASAN TAIWAN BUDDHIST TZU-CHI, MALAYSIA (TAIWAN BUDDHIST TZU -CHI FOUNDATION MALAYSIA)
  • Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time, Malaysia
Salary undisclosed

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JOB DESCRIPTION:

Serving as the first point of contact for staff seeking technical assistance over the phone or email or other messaging platform. Performing troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers.

DUTIES AND RESPONSIBILITIES:

  • Respond to tech inquiries via email, through online chats, over the phone, or in person
  • Diagnosing issues with computer software, peripherals, and hardware.
  • Running software diagnostic tools and physically inspecting hardware systems.
  • Help with troubleshooting hardware and software
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Walk staff step-by-step through the problem-solving process
  • Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
  • Inform staff about IT products and services
  • QUALIFICATIONS:

    • Diploma Degree in Computer Engineering or equivalent.
    • Two or more years of experience as a helpdesk support
    • Advanced knowledge of help desk software and remote-access systems.
    • Advanced knowledge of computer hardware and software systems, e.g. Office 365
    • High integrity and ethics value.
    • High-level communication skills. Patience and understanding
    • Good problem-solving skills, analytical and team player.
    • Self-initiated, positive and passionate.