Regional Operations Manager (Insurance branches – Southern Region)
Salary undisclosed
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We are looking for candidates who are passionate about customers, possess strong people leadership and able to drive digital adoption as a Regional Operations Manager for branches.
The role is focused on service excellence, governance and quality, without the need for sales. Apply now to be part of an exciting transformation journey!
Job Description
Job Requirements:
- Candidate possess at least a Bachelor Degree in Business/ Finance/ Management/ Marketing or related field.
- At least 10 years in customer experience or customer-facing roles in financial institute or branch operation.
- At least 5 years in managerial role in the financial or service industry
- Managerial qualities : Matured in thinking, customer centric, able to drive transformation & digital adoption, flexible & adaptive, self driven & self motivated, good interpersonal skills and strong business acumen.
- Able to travel on branches visitation within the region
- Has good spoken and written communication skills.
- Able to converse in English, Bahasa and Mandarin (as the role requires to handle mandarin speaking customers and sales channels).
- Proficient in Microsoft Excel, Words and PowerPoint.
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