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Financial Customer Service Trainer

  • Full Time, onsite
  • Doo Group
  • Kuala Lumpur Customer Service - Customer Facing (Call Centre & Customer Service) Full time RM 5, Malaysia
Salary undisclosed

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Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

  • 负责新入职人员的业务培训、试用期考核
  • 维护更新培训文档及考核试卷
  • 组织月度考核
  • 深入研究公司产品与工具,提供新产品/市场活动/交易软件等上线培训
  • 负责研讨会培训
  • 深入研究金融专业知识,提供有利于市场拓展的专题培训
  • 制作及更新交易软件操作教程等
  • Responsible for business training and probation period assessment of new employees
  • Maintain and update training documents and assessment papers
  • Organize monthly assessments
  • Conduct in-depth research on the company’s products and tools, and provide online training on new products/market activities/trading software, etc.
  • Responsible for seminar training
  • Conduct in-depth research on financial expertise and provide special training that is conducive to market expansion
  • Create and update trading software operation tutorials, etc.

What we’re looking for:

  • 学士及以上学位
  • 普通话流利
  • 有股票、期货、债券或基金交易知识和经验
  • 有证券、期货等金融行业培训经验或分析师经验
  • 具备优秀的表达沟通能力,逻辑思维清晰
  • 具备自驱力,能自主开展工作
  • 形象气质良好

Requirements

  • Bachelor’s degree or above
  • Fluent in Mandarin
  • Have knowledge and experience in stocks, futures, bonds or funds trading
  • Have training experience or analyst experience in securities, futures and other financial industries
  • Have excellent communication skills and clear logical thinking
  • Be self-motivated and able to work independently
  • Good image and presentable
  • We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients

What we offer/What's in it for you:

  • Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
  • We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
  • We appreciate your contributions with a 13th-month salary and performance bonus.
  • We reward our best employees with quarterly employee recognition awards in USD.
  • Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo