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Customer Success Executive

Salary undisclosed

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Customer Success Executive is responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing personalized support. They collaborate with various departments, mentor junior staff, and maintain clear communication with customers through multiple channels, aiming to enhance the overall customer experience and drive long-term loyalty. Lively and Fun Environment and Team Members!

Job descriptions:

  • Handle escalated customer issues and complaints, providing resolutions promptly.
  • Process invoices, payments, refunds and dispute, ensuring accuracy and compliance with company policies.
  • Assist in checking monthly billing statements and reports.
  • Process and monitor orders from receipt through to completion, coordinating with other departments as needed.
  • Provide feedback and suggestions to improve customer service processes.
  • Collaborate with management on customer service strategies and improvements.

Requirements:

  • Diploma or Bachelor Degree in related field
  • Strong adaptability, quickly responding to customer needs and changes, ensuring excellent service in a fast-paced environment.
  • Fresh graduates are encouraged to apply
  • Listening, Communication and Written Skills
  • Basic Technical Proficiency
  • Problem-Solving Abilities