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Operations Executive cum Trainer

Salary undisclosed

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1. Event Management

  • In-House Promotions:
    • Sourcing Suppliers: Identify, negotiate, and maintain relationships with suppliers for promotional items, ensuring quality and cost-effectiveness.
    • Event Planning and Execution: Lead the planning and execution of in-store events, including product launches, seasonal promotions, and customer appreciation days.
    • Customer Relationship Building: Develop and implement strategies to engage customers before, during, and after events. Gather and analyze customer feedback to improve future initiatives.
    • Budget Management: Manage event budgets, ensuring all promotions are delivered within financial constraints while maximizing ROI.
    • Cross-Functional Collaboration: Work with marketing, sales, and operations teams to align event goals with overall business objectives.

2. Social Media Marketing

  • Strategic Guidance:
    • Advisory Role: Coach store managers on social media best practices, including post frequency, audience engagement, and brand voice.
    • Content Creation and Curation: Develop a content calendar that outlines promotional themes and schedules. Create and curate engaging posts, videos, and graphics that resonate with our target audience.
    • Performance Monitoring: Analyze social media performance metrics and adjust strategies accordingly. Prepare monthly reports detailing engagement, growth, and opportunities for improvement.
    • Community Management: Engage with followers and respond to comments and messages in a timely manner to build community and brand loyalty.
    • Trend Analysis: Stay up-to-date with social media trends and emerging platforms to ensure the brand remains relevant and competitive.

3. Staff Training and Development

  • Training and SOPs:
    • Program Development: Design and implement comprehensive training programs for new hires and ongoing development for existing staff, focusing on customer service excellence and operational efficiency.
    • Material Preparation: Create interactive training materials, including presentations, manuals, and e-learning modules. Ensure all resources are up-to-date and accessible.
    • Sales Performance Analysis: Conduct regular assessments of staff performance through observation and feedback, utilizing sales data to identify training needs and areas for improvement.
    • Mentorship and Coaching: Provide one-on-one coaching and mentoring to retail staff to enhance their skills and confidence, fostering a culture of continuous improvement.
    • Performance Tracking: Develop metrics to evaluate training effectiveness and make recommendations for adjustments based on feedback and performance outcomes.

Qualifications:

  • Bachelor’s degree in Marketing, Business Administration, or a related field.
  • Experience in retail operations, event management, or marketing.
  • Strong understanding of social media platforms and content creation tools.
  • Excellent communication and interpersonal skills, with the ability to engage and motivate diverse teams.
  • Proven ability to analyze data and translate findings into actionable strategies.
  • Creative mindset with strong organizational skills.