eCommerce Warehouse Operation Manager

E-Commerce Warehouse Manager (WM)

We are looking for an effective E-Comm Warehouse Manager to manage and oversee a diverse portfolio of cross-functional warehouse operational initiatives. You will oversee the efficient receipt, storage, value-adding servicing and dispatch of a wide variety of products.

Ultimately you should be able to ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.

Key Responsibilities:

• Strategically manage warehouse in compliance with company’s policies and vision
• Execute and manage routine e-commerce warehouse tasks include goods reception, packages organising, shelving, QC & packing, sorting, exceptions handling, inventory management, palletising and shipping
• Optimize warehouse layout, storage systems, and workflows to maximize efficiency and productivity.
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety protocols, hygiene and security
• Manage stock control and reconcile with data storage system
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Train and supervise warehouse staff; set performance goals
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Implement quality assurance processes to ensure products meet standards before shipment
• Overseeing all aspects of warehouse operations to support the efficient and accurate fulfilment of customer online orders in a timely manner.
• Leverage warehouse management systems (WMS), OMS, barcode scanning, and other tools to streamline operations and improve accuracy
• Ability to analyse data and make data-driven decisions
• Knowledge of inventory management best practices and quality control processes
• Lead and participate in special projects aimed at improving warehouse efficiency, such as process automation, layout optimization, and technology implementation.
• Achieve warehouse KPI, operation optimisation and cost control goals
• Continual reviewing, analysing, improving processes and efficiencies

A. Inventory Management

• Maintain accurate inventory levels, conduct regular audits, and implement inventory optimization strategies.
• Monitors day to day stock movements and any fulfilment issues.
• Overseeing invoicing processes are accurate
• Produce templates that streamline stock management / movement processes.
• To ensure all incoming/ outgoing stocks are updated in a timely manner
• To work with Category team to ensure all returned stocks (damaged, near expiry, expired and etc) are processed and returned to the respective vendor in a timely manner.
• Perform regular stock takes with the warehouse and reconcile any variances.
• Ensure all reporting are submitted to the relevant party promptly
• Logistic coordination with 3PL and vendors

B. Order Fulfilment

Order fulfilment covers the complete process from when a sale takes place all the way through delivery to our customer (from receiving online orders, processing, picking, packing and shipping online order to customers)

• Coordinate picking, packing, and shipping of customer orders while ensuring accuracy and timeliness.
• Implement quality assurance processes to ensure products meet standards before shipment to ensure customer has positive delivery experience.
• Ensure order fulfilment are executed flawlessly or at minimum disruptions.
• Ensure package lost, late or damaged are at minimum.
• Liaise as required with necessary party to resolve delivery issues.
• To budget all fulfilment costs and ensure they are covered by pricing of delivery charges

Requirements and skills

• Proven work experience as a Warehouse Manager (preferably in eCommerce)
• Expertise in warehouse management procedures and best practices
• Proven ability to implement process improvement initiatives
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Hands on experience with warehouse management software and databases (OMS/WMS/Barcode, etc)
• Leadership skills and ability manage staff
• Strong decision making and problem solving skills
• Excellent communication skills
• BS degree in logistics, supply chain management or business administration
• Strong organizational skills and attention to detail.
• Proficient in English (Written & Spoken)