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Application Support Specialist

Salary undisclosed

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Job Descriptions:

  • Provide first-level support for application-related issues, including troubleshooting, diagnosing, resolving technical problems reported by users, and assist user in navigating software applications.
  • Monitor and manage support tickets using the incident management system, ensuring timely resolution and communication with users.
  • Create and maintain comprehensive documentation, including user manuals, FAQs, and troubleshooting guides to facilitate knowledge sharing.
  • Work closely with development teams to report bugs, suggest enhancements, participate in application testing, and monitor application performance from user feedback to identify potential issues and areas for improvement.

Job Requirements:

  • Diploma / Degree in Computer Science, Information Technology, or a related field preferred.
  • 1-3 years of experience in application support, IT support, or a related field.
  • Familiarity with application support tools, databases, and basic programming/scripting knowledge (e.g., MSSQL, MYSQL, or similar).
  • Strong analytical and troubleshooting skills with a keen attention to detail.
  • Added advantage to candidate with the experience in specific applications or software relevant to the organization (e.g., ERP systems, CRM software, experience in supporting SAP Business One will be an added advantage and familiarity with ITIL or other service management frameworks.