Support & Maintenance Manager - Non Unix
- Full Time, onsite
- CTC Global Sdn Bhd
- Selangor Engineering - Hardware (Information & Communication Technology) Full time, Malaysia
Salary undisclosed
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Responsibilities:
- Works with Technical Lead on specific accounts to plan resources for Preventive Maintenance activities and reviews preventive maintenance reports
- Assists Technical Lead to monitor incident tickets’ status
- Ensures incident tickets are attended to according to Service Level Agreements
- Coordinates multiple parties to resolve incidents
- Reviews and ensures incident reports are submitted in a timely manner
- Monitors and ensures problem management reports are submitted in a timely manner
- Coordinates technical teams to prepare problem management reports
- Reviews problem management reports
- Plans resources and assigns tickets to the right engineers with the right skills
- Monitors projects’ status and ensures projects run smoothly
- Assists engineers to escalate when required
- Ensures projects are closed and billed within stipulated timelines
- Conducts project meetings / reviews as and when required
- Submits monthly project updates for Systems Tower Meeting
- Attends tender and Request for Proposal meetings
- Defines Scope of Work and man-days required
- Provides costing to sales team on add-on products
- Reviews and highlights project deployment risks
- Plans and identifies technical training to groom Level 1, 2 and 3 engineers
Requirements:
- Diploma/Degree in Information Technology or equivalent.
- Minimum 8 years’ experience managing a team in an IT related environment
- Ability to configure and design infrastructure solutions based on Vmware / Microsoft / Storage solutions.
- Good knowledge in IT troubleshooting and root cause analysis.
- Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
- Good working knowledge of networking, eg. TCP/IP and routing.
- Knowledge of Backup solutions (Symantec, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage
- Technical skills requirements in any of the following areas :
- MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
- VMware vSphere, vCenter, SRM, HA
- HP or IBM Servers, Blade Servers, Storages
- Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
- Any of the following Certifications will be a plus: VMware VCP5, HP ATP, AIS, ASE, MASE and ITIL
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