TELESALES EXECUTIVE

Salary undisclosed

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Key Responsibilities:

Proactively identify and contact potential customers through cold calling, lead lists, and referrals.

Effectively present and promote City-Link Express services to prospective clients over the phone.

Build and maintain strong relationships with new and existing customers to foster long-term business.

Meet or exceed sales targets and KPIs set by the management.

Conduct follow-up calls and maintain communication with potential leads to convert them into sales.

Stay informed about market trends, competitor activities, and customer needs to identify new sales opportunities.

Maintain accurate records of all sales activities, including calls, leads, opportunities, and closed deals in the sales system.

Work closely with the digital sales team and other departments to ensure smooth handovers and client satisfaction.

Key Qualifications:

Minimum 2 years of experience in telesales or outbound sales, preferably in the logistics, courier, or e-commerce industry.
Excellent verbal communication skills with the ability to engage customers and articulate value propositions effectively.
Strong persuasion and negotiation skills with a proven track record of meeting or exceeding sales targets.
Proficient in using sales software, and Microsoft Office applications.
Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
A self-starter with a strong drive to achieve and a proactive approach to problem-solving.
Diploma or degree in Business, Marketing, or related field preferred.

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