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CUSTOMER SERVICE (KLANG)

Salary undisclosed

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Job description

Handle customer payment record , audit of payment record client, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.Skills Needed

  • Excellent verbal communication skills with the ability to convey information clearly and concisely.
  • Strong phone etiquette and customer service orientation.
  • Respect for patient confidentiality and sensitivity to their needs.
  • Quick problem-solving skills and a calm demeanour under pressure.

Job Requirements:

  • Candidate must possess at least a SPM with 5 passes.
  • Fresh graduates who are interested to start their career in a customer service are also encouraged to apply – Full Training Provided.
  • Willingness to work in (8 hours/day), weekends.
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
  • Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • No experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 October 2024
  • Expected salary: RM1,500 per month