Operations Director

This role reports to the General Manager and is fully accountable for Revenue growth, Profitability, meeting KPIs for On Time Delivery, Quality, Cost, Inventory Management with Total Customer Satisfaction (TCS) focus of a cluster of customer accounts.

The incumbent will manage and lead a team of Program Management and Operational Team (Production / Planning / Materials / Engineering) with support of Functional Group Expertise to deliver objectives and goals set by the General Manager.

Financial

• Achieve the targets set for Revenue targets, Gross Margin, Total Cost, Profitability, Inventory set on quarter and year end Goals.
• Manage the P&L of the Operations to improve Gross Margin, GM/TC ratio, Product BOM cost, Total Cost, Inventories
• Achieve zero exposure on Excess & Obsolescence (E&O) exposure with Customer & follow up on overdue Account Receivable (AR) working closely with the finance team.
• Review the RFQ Quotes proposal with Program Management to ensure Quotes meet our cost model for Competitive Pricing and internal GM/TC ratio of > 1.8 and winning new products RFQ and new RFQs.

Leadership

• Lead a team of Program Management & Operations Team comprising of Engineering, Production, Planning & Materials, and draw Functional Group Expertise resources from Quality Assurance and Support functions such as Finance, HR and IT, to deliver overall objectives and targets set by General Manager and to meet the customer’s KPI targets in QBR review. Driving for Zero Defect and Zero Bone Pile exposure.
• As a TCS to develop and motivate an effective team to serve customers with the aspiration to build a center of excellence for certain strategic and key customers and technology and develop SME (subject matter experts) in the area identified for the customer’s product.

Total Customer Satisfaction (TCS)

• Oversee, coordinate, and manage new product launch (NPI), On Time Delivery and Delivery commits to customers.
• Work with the customer on the Cost Reduction targets to identify areas of opportunities such as VAVE (Value Add Value Engineering) to achieve the materials cost reduction and the manufacturing team to improve the productivity to improve the manufacturing VA to meet customer KPI for QBR.
• Interact & network with customers key procurement team and building relationship with Customer’s Senior management team for new business opportunities growth. Understanding the Customer’s strategic needs and Product Road Map.
• Address materials Assurance of Supply (AOS) to meet the order & forecast from the customer to meet the customer’s end customer CRD deliveries.

The incumbent will need to fulfill the following requirements

Education

• Engineering Degree in Electronics and Electrical, Mechanical or Mechatronic discipline.
• Computing or Chemical engineering may be considered though not the preferred discipline.

Operational Experience and Career Progression

• At least to have 10 to 15 years of working experience in OEM or EMS industry.
• Career history demonstrated in expansion in scope, size of responsibility and people management. A mix of breadth and depth of work experiences in various Operations roles such as in managing Production, Engineering and Program Management and understanding Materials Supply Chain.
• Good understanding of PCBA manufacturing in SMT and TLA (Top Level Test & Assembly) Processes, particularly on types of Manufacturing technology needed eg in SMT & Test with focus on , Cost Control , Productivity improvement & Quality Control .
• Having the exposure in interacting and building strong interface with customers in the past and current employment. Is technically sound to review and discuss with customer’s technical team on challenges related to the customer’s product both in quality and technical review in existing and NPI products.
• Working knowledge on Profit & Loss (P&L) and manage P&L desired outcome.

Commercial Acumen

Good business sense to grow customer engagement and size of business.