Customer Partner

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Role Purpose

As the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.

You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.

In this role, you will

Account Management

• Responsible in solution/technical/consultative selling by leading sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard.

• Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products/

• Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication.

• Understand the customers’ working / communication styles and flex one’s style to adapt to that.

• Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.

• Implement a sales management process to assist the team in identifying and prioritizing customers and prospects.

• Responsible for developing and leading implementation of annual territorial plans with the goal of achieving sales objectives and future growth.

• Identify new accounts in line with the marketing strategy.

• Retain, extend and acquire customers and accounts through effective identification of opportunities and the creation and implementation of solutions.

• Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts.

• Update Accounts and contacts in REXIS Salesforce regularly to ensure accuracy of data and ensure REXIS Salesforce activities, business opportunities are entered in REXIS on a weekly basis.

• Monitor all Opportunities to ensure they are up to date and able to conduct Basic troubleshooting as well as proficient in Global Deal Calculator (GDC) in preparing sales proposal.

Product Knowledge

• Strong knowledge of assigned product portfolio to manage sales process, involving cross function team’s expertise, as needed

• Promote co-positioning of cross-BA products, where applicable, with the objective to maximize RDMY total revenues and profitability

Teamwork

• Collaborate optimally with other internal cross functions and stakeholders to ensure needed sales support and delivery of programs/products.

• Proactive best practice sharing with peers

• Collect and share competitive intelligence information with teams

Any other tasks or projects as assigned from time to time.

Who you are

• Bachelor or Master Degree in Health/Science/Medical disciplines from a reputable University

• Preferably, at least 1 year of related experience in a similar industry

• IT and people management experience will be an added advantage

• Marketing and business development experience will be a beneficial

• High computer literacy and technical ability

• Ability to travel interstate as required by the position and possess a valid Malaysian driver’s license

• Education- Tertiary qualification with a focus in Science and Business is desired

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.