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Technical and Application Support Engineer

  • Full Time, onsite
  • Pac Lease Berhad
  • Kuala Lumpur Architects (Information & Communication Technology) Full time, Malaysia
Salary undisclosed

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Job Summary:

The Linux Technical and Application Support Engineer is responsible for providing technical support and maintenance for Linux-based systems and applications. This role involves troubleshooting, system administration, and ensuring the smooth operation of Linux environments.

Key Responsibilities:

  • System Administration: Install, configure, and maintain Linux servers and applications.
  • Technical Support: Provide 1st, 2nd, and 3rd line support for Linux systems, addressing issues related to hardware, software, and network.
  • Troubleshooting: Diagnose and resolve technical issues, ensuring minimal downtime and optimal performance.
  • Security: Conduct routine security audits, apply patches, and ensure system security.
  • Documentation: Create and maintain documentation for system configurations, procedures, and troubleshooting guides.
  • Collaboration: Work with cross-functional teams to improve system performance and support tools.
  • Monitoring: Monitor system performance and generate reports to recommend improvements.
  • Training: Identify knowledge gaps and provide training to team members as needed.

Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Certifications: Relevant certifications will be added advantage
  • Experience: Proven experience in Linux system administration and technical support. Knowledge of Oracle Linux will be an added advantage.
  • Skills:
    • Strong knowledge of Linux OS internals, networking, and security.
    • Proficiency in scripting languages like Bash, Python.
    • Familiarity with tools like Apache, MySQL, MariaDB and VMware.
    • Excellent problem-solving and communication skills.

Desired Attributes:

  • Ability to work independently and as part of a team.
  • Strong customer service orientation.
  • Attention to detail and a proactive approach to problem-solving.