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Cantonese / Mandarin Customer Service for Media entertainment

  • Full Time, onsite
  • Agensi Pekerjaan KAALI HR Sdn. Bhd.
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed

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BENEFITS:

  • Paid training will be provided.
  • KPI Allowance
  • Shift Allowance (Subjective)
  • Annual Leave + Medical Leave + EPF + SOCSO
  • MNC and friendly working environment.

Working Location: KL SENTRAL (nearby LRT)

**Language Proficiency:

  • Mandarin/English(B1)
  • Taiwanese/English(B1)
  • Cantonese/English(B1)

Requirements:

  • DEGREE/DIPLOMA FRESH GRAD ARE WELCOME TO APPLY!
  • Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
  • Passionate in helping to resolve customer issues / queries and complaint handling
  • Good typing speed & accuracy

Responsibilities:

  • Answer phone calls, e-mails, live chats, and messages on social media from customers.
  • Answer customer enquiries and resolve customer issues in an efficient and timely manner.
  • Help customers with issues related to the service, troubleshoot on the customer's behalf and solve
    the customer's problems to the best of your ability.
  • Responding to customer complaints and implementing customer retention strategies in order to
    reduce churn, retain existing business, and increase loyalty.
  • Use Retention and Saves skills to retain and win back Business Services customers who downgrading
    or disconnecting services.